A loyal Amazon customer was left "horrified" after opening a parcel she thought would contain a £630 phone, only to find a pair of wire cutters. On October 12, Clair Wilson, 34, ordered a new OnePlus smartphone from the company and, a day later, a parcel arrived.
Unfortunately, the package did not contain what Clair was after. Upon arrival, an Amazon delivery driver handed over a package to Clair, she went back indoors, but immediately began "flapping and hyperventilating" when she discovered the £20 item in the parcel.
So after a quick breather to calm down, Clair, from Colwick, got in touch with Amazon customer services who said a refund would be issued "no problem" if she sent back the parcel with a return label stuck to it. Following a 10-day wait for a refund, the company informed her she had not returned the mobile, which confused Clair, who never received the phone she paid for.
