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The Guardian - UK
The Guardian - UK
Business
Rupert Jones

Almost a third of household smart meters not working properly, says Citizens Advice

Citizens Advice Great Britain
a smart meter next as a woman pours herself a cup of tea from a freshly boiled kettle
Citizens Advice said 31% of households polled said they had problems with their meter’s in-home display. Photograph: True Images/Alamy

The number of gas and electricity smart meters that are not working properly is likely to be higher than government figures suggest – possibly 20% to 30% of the total – according to research from Citizens Advice.

The charity said millions of households were missing out on the promised benefits from smart meters due to “problems with technology” and poor supplier customer service.

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