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The Guardian - UK
The Guardian - UK
Business
Miles Brignall

Alarm bells rang when I felt I was being overcharged by an Audi dealership

Audi HMRC
Repairs to an 11-year-old Audi Q3 mounted up at a dealership when its alarm started going off sporadically.
Repairs to an 11-year-old Audi Q3 mounted up at a dealership when its alarm started going off sporadically. Photograph: Lukas Barth-Tuttas/EPA

I am in dispute with an Audi dealership in Exeter over repair costs for my 11-year-old Audi Q3. When I booked in my car, to deal with the issue of the alarm going off sporadically, I was told there would be a £160 charge to diagnose the problem.

I was then contacted by the garage to say it still didn’t know what the problem was. It could be the control panel, but it would cost me another two hours (£340) of diagnostic testing to find out. I felt I had no option but to agree.

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