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Wales Online
Wales Online
National
Brett Gibbons

Airport staff suffering verbal and physical abuse from angry passengers amid travel crisis

Many airport workers claim to have suffered hate-filled physical or verbal abuse at work during the nation's airport travel crisis. A poll of hundreds of check-in staff, baggage handlers, security workers, cabin crew and other workers by the GMB union also shows two thirds of aviation workers say the abuse has had a detrimental impact on their mental health.

GMB members have described being been spat at and suffered homophobic abuse from frustrated travellers. Other findings from the survey show:

  • a massive 96 per cent reporting staff shortages where they work, with almost 90 per cent said they experienced them daily

  • 85 per cent stating the crisis in the aviation sector was going to get worse before it gets better

  • 86 per cent stating that they feel that management have no plan to deal with the crisis

  • Almost half struggling to pay the bills and keep a roof over their heads

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