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The Independent UK
The Independent UK
Travel
Simon Calder

Airport staff ‘Googled passport rules on a phone’ – then turned away British Airways passenger

Swissport British Airways European Union
Juliet Little

Swissport staff working for British Airways at Southampton airport remained unaware of post-Brexit passport rules 32 months after they took effect.

The extraordinary situation came to light when they refused travel to 82-year-old Hazel Little. She booked on BA from the Hampshire airport to Palma de Mallorca on Saturday 26 August, along with her daughter Juliet.

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