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Business

Kelly Yamanouchi

Airline passenger satisfaction declines in JD Power ranking

JD Power Michael Taylor Delta Economy JetBlue Pandemic Covid-19 Delta Air Lines Southwest Airlines

The frustrations of congested airport terminals and crowded planes are returning on top of the lingering effects of the COVID-19 pandemic.

And it's causing a decline in customer satisfaction with air travel, according to the latest J.D. Power survey.

Atlanta-based Delta Air Lines, which drew accolades for keeping middle seats empty earlier in the pandemic but has since returned to regularly filling planes, took a significant hit in the latest J.D. Power ranking.

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One subscription that gives you access to news from hundreds of sites

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