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The Independent UK
The Independent UK
Travel
Lucy Thackray

Airline ordered to pay £222m to customers after ‘extreme’ delays to pandemic refunds

Air India United States Pandemic DOT Pete Buttigieg
Getty Images

Frontier Airlines has been ordered to pay customers $222m (£187.8m), along with a $2.2m (£1.8m) penalty, after being slow to issue customer refunds during the pandemic.

The Denver-based airline was one of six carriers instructed to pay a collective $600m by the US Department of Transportation (DOT), in a crackdown on airlines which have dragged their feet over refunds in recent years.

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