Airbnb Now Lets US Travellers 'Book Now, Pay Later' — With AI Already Handling Half of All Customer Queries

Airbnb has rolled out a new 'Reserve Now, Pay Later' feature for US customers, giving them more flexibility with their bookings. At the same time, the company is using AI to handle customer service. (Credit: Reuters)

Airbnb is reshaping the way American travellers book and manage their stays with the launch of a 'Reserve Now, Pay Later' feature — alongside a significant expansion of artificial intelligence in customer support.

The company states that its AI system is already handling half of all US customer service requests, thereby freeing up human agents for more complex cases.