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Fortune
Fortune
Sastry Durvasula, Manish Sharma

AI won’t fix enterprise complexity. Rewiring will

sastry, manish (Credit: courtesy of TIAA/Accenture)

Every CEO wants to talk about AI’s magic. Almost none want to talk about the boring problems standing in the way.

Picture a railroad that spends billions on the fastest trains in the world, then runs them on the same aging rails. The trains aren’t the constraint. The tracks are. That’s the uncomfortable truth for most enterprises deploying AI today: the technology has never been more powerful, yet only a fraction of companies turn it into measurable business impact. The rest are stacking agents on top of decades of legacy IT, siloed data, and broken workflows, which doesn’t accelerate the business. It just automates the dysfunction faster.

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