Artificial intelligence is quickly establishing its presence in the U.S. health insurance industry, bringing faster claim reviews, quicker authorizations, and lower administrative costs to a system known for being complex and cumbersome. But a new survey shows that what Americans really want from their insurers isn't more algorithms, it's more honesty.
A national poll commissioned by health technology firm Zyter|TruCare found that most Americans are wary of how insurers are using AI in their decision-making. Sixty-seven percent of respondents said they worry AI could unfairly deny care, while about half said they would value the technology if it sped up authorizations and reduced delays. In other words, consumers are not rejecting the technology itself, they are lamenting how little they know about it.
