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Fortune

Lionel Lim

AI might make workers faster, but not necessarily more productive: ‘They do it faster, then go for coffee breaks’

Accenture Jabil

(Credit: Graham Uden for Fortune)

Many boardrooms, caught up in a post-ChatGPT frenzy, are trying to incorporate AI into their corporate workflows.

Generative AI may be the first technological advance to allow for greater automation of service and knowledge work, whether it’s at a call center or a management consultancy. But does letting workers generate emails or PowerPoint presentations faster really lead to greater productivity? Ramine Tinati, the lead at Accenture’s APAC Center for Advanced AI, speaking at the Fortune Brainstorm AI Singapore conference last week, wasn’t so sure.

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