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TechRadar
TechRadar
Ellen Jennings-Trace

AI is dominating UK businesses, but isn't yet driving customer value

United Kingdom Red Hat TechRadar
Half man, half AI.
  • AI is a top talking point but almost 90% of UK businesses haven't seen return
  • AI investment is set to increase by 32% by 2026
  • Over four in five survey respondents think the UK could become a global AI powerhouse

Most organizations are now using AI in some form, and personal use is becoming more and more common. But, new research from Red Hat suggests that this extensive AI use isn’t yet paying off, with 89% of British businesses yet to see any drive in customer value from their AI investments.

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