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Kai Riemer, Professor of Information Technology and Organisation, University of Sydney

AI chatbots are coming to your workplace but are not necessarily coming for your job

Artificial Intelligence chatbots are everywhere. They have captured the public imagination and that of countless Silicon Valley inventors and investors since the arrival of ChatGPT about a year ago.

The stunning human-like abilities of conversational AI - a form of artificial intelligence that enables computers to process and generate human language - have sparked widespread optimism about their potential to transform workplaces and increase productivity.

In what may be a world first, a UK school has appointed an AI chatbot as a “principal headteacher” to support its headmaster. While little is known about the nature of the AI behind it, the chatbot is meant to advise staff on issues such as helping pupils with ADHD and writing school policies.

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