MUMBAI: After perpetrators in two midair drunk-urination cases within a fortnight on Air India flights were allowed to leave on landing, the airline finally issued a circular instructing its crew to adhere to the laid-down norms on handling such situations. Air India crew should report any improper behaviour on aircraft to regulatory authorities on landing even if the matter appears to have been settled, said CEO Campbell Wilson in an internal mail to its staff.
“This week has, regrettably, been dominated by media headlines of which you are no doubt familiar. The repulsion felt by the affected passenger is totally understandable and we share her distress,” said the CEO. “Whilst the story is more complicated than has been reported, there are clearly some lessons we can and must learn. Most important is that, if an incident on our aircraft involves improper behaviour of such magnitude, we must report it to authorities at the earliest opportunity, even if we genuinely believe that the matter has been settled between the parties involved,” he said.
