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The Independent UK
The Independent UK
National
George Lithgow

AI anti-nuisance call technology could save police £8.5 million a year

Police
  • Artificial intelligence software is being deployed to filter out misdirected and nuisance calls on the police 101 non-emergency line.
  • Around 20 per cent of the 20 million calls received annually are intended for non-policing agencies such as local councils.
  • The new AI system will identify the reason for a call and automatically redirect non-police queries before the caller enters a queue.
  • The Home Office estimates the technology will save the police up to £8.5 million each year, allowing funds to be reinvested into tackling street crime.
  • Officials confirmed there would be robust safeguards are in place to prevent callers requiring genuine police help from being diverted.

IN FULL

Artificial intelligence to stop nuisance 101 police calls about late pizza delivery

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