Energy giant AGL promised to stop wrongly taking money from the welfare payments of ex-customers via Centrepay years before it inexplicably allowed the unlawful practice to continue, diverting hundreds of thousands of dollars from the pockets of vulnerable Australians over more than four years, a court has heard.
The federal court heard on Monday that, even when the conduct was discovered in 2020, AGL failed to offer an apology and instead sent a letter to welfare recipients appearing to blame them for the failures.
