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The Guardian - AU

National

Henry Belot

Aged care homes star rating system needs transparency overhaul, ombudsman says

Sue Iain Anderson Disease

Rearview shot of a senior woman sitting in a wheelchair — The aged care homes star rating system was introduced in 2022 to help older people and their families compare the quality and safety of services and providers. The commonwealth ombudsman says it needs an overhaul. Photograph: shapecharge/Getty Images

Families who feel misled by the federal government’s star rating system for aged care homes have welcomed the commonwealth ombudsman’s call for it to be overhauled.

The rating scheme was introduced to help families make informed decisions about where they send loved ones, but two former advisers have told the aged care royal commission the scheme is flawed.

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