Social Security Administration Commissioner Frank Bisignano is poised to tell Congress this week that the embattled agency has made significant improvements in customer service, even as critics contend these gains are superficial and mask deeper staffing issues.
Bisignano is expected to face pointed questions from lawmakers this week regarding the agency’s customer service performance, its ability to disburse benefits, protect privacy, and other internal operations. He plans to highlight reduced wait times and other customer service metrics during a House Ways and Means Committee hearing on Wednesday.
