Airline passengers hit out at the “total chaos” at Heathrow on Thursday morning after the airport ordered flights to be cancelled because it could not handle them. Thousands of travellers were disrupted by a rare “schedule intervention” which led to the scrapping of 30 flights during the morning peak.
Some passengers did not find out their flights were cancelled until they arrived at what is the UK’s busiest airport. Travel writer and broadcaster Andy Mossack wrote on Twitter: “Total chaos at Heathrow this morning. British Airways flights cancelled and zero customer service!”
Another affected passenger, Andrew Douglas, described how he was due to be on a flight to go on holiday but had “spent the last four hours in multiple queues at Heathrow Airport because it’s been cancelled”. He added: “Absolute shambles, complete chaos and only found out at check-in with no prior notification. Horrific service.”
