Kylie Gilroy was already incensed when she and her partner applied for partial refunds for this Saturday’s Pandemonium Rocks music festival on the Gold Coast. The Mackay couple had spent more than $2,000 on concert tickets, air fares and hotel accommodation for a show they no longer wanted to see, after festival organisers confirmed just over two weeks ago that seven of the 13 acts promised, including headliners Deep Purple, the Dead Kennedys, Placebo and Gang of Four, had pulled out.
But when Gilroy hit the send button on her partial refund application, which would have recouped $140 of her outlay of $516 for two tickets, her anger turned to disbelief.
