A worker who’s been cleaning a 5-star hotel for 14 years says guests are so angry about how dirty their rooms have gotten they throw things and shout at her

Hotel cleaning (Credit: Getty Images)

For Xochitl Mendez, a housekeeper who has worked at an MGM hotel in Las Vegas for the past 14 years, cleanliness (or lack thereof) is a safety issue. 

“The rooms aren’t cleaned every day, and every day we see guests who are super, super annoyed. They’re angry and they insult us,” Mendez, 55, told Fortune. “Sometimes we don’t want to go into the rooms because the guests are so mad.”