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Science

Lauren Kate Kelly, PhD Candidate, ARC Centre of Excellence for Automated Decision-Making and Society, RMIT University

'A weird dinging sound that everyone dreads': what rapid deliveries mean for supermarket workers

Woolworths Coles Economy DoorDash Lauren Kelly UberEats Pandemic

Woolworths

Online grocery shopping has boomed since the pandemic began in 2020, with Woolworths and Coles steadily expanding their home-delivery offerings. Rapid delivery is the latest frontier.

Woolworths and Coles Express have been offering on-demand deliveries through UberEats and Doordash since last year. Woolworths recently launched the Metro60 app which promises home delivery within an hour to select suburbs.

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