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PC Gamer
PC Gamer
Jeremy Laird

A PR storm has erupted around Razer's gaming laptops with reports of faulty trackpads and keyboards, glitchy software, performance issues and poor customer support

Razer Blade 16 (2025) gaming laptop.

Razer is the latest tech brand to be hit by an internet storm of bad PR. Multiple videos from at least two major tech channels have been posted criticising the gaming laptop specialist's products and services, including the latest Razer Blade 16, with issues including faulty trackpads, glitchy software, and poor customer support.

Let's begin with Gamers Nexus, which has become something of a self-appointed arbiter of business ethics in the gaming hardware industry. In an upload titled "How Razer Screws Customers," host Stephen Burke lays out a litany of complaints and issues.

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