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Fortune
Fortune
Tero Ojanpera, Timo Vuori, Quy Nguyen Huy

A.I. researchers: ‘If we want A.I. to be good, we must nurture it like we would a child’

(Credit: Ren Pengfei - Xinhua - Getty Images)

For years now, even before ChatGPT placed artificial intelligence firmly at the forefront of the public imagination, A.I. has been slowly taking hold across industries from medicine to aerospace. However, the technology hasn’t quite lived up to its potential. Not even close.

A recent study found that only 11% of firms using A.I. have gained financial benefits. Even technology giants have struggled. IBM’s $20 billion diagnostic A.I. system Watson Health diagnosed cancer more accurately than doctors in laboratory experiments but flopped in the field. It became a commercial and reputational disaster for the storied American company.

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