A grocery chain is removing self-checkout after realizing executives hate it as much as customers do: 'We like to talk to people'

(Credit: Brent Lewin/Bloomberg via Getty Images)

Some people love self-checkout at the grocery store. Others hate it. One chain is getting rid of it.

"We believe colleagues serving customers delivers a better customer experience and therefore we have taken the decision to remove self-checkouts in the majority of our stores," announced Booths, a supermarket chain in northern England that’s been selling groceries for more than 170 years.