Financial institutions are championing the use of artificial intelligence, arguing the new technology can rapidly accelerate tasks like “know your customer” checks, customer onboarding, and document processing.
Advancements like these can drive customer acquisition and boost employee productivity, all good for the bottom line. “AI has been a game changer in how we provide international payment and financial services. In 2024, we processed more than $1 trillion in global transactions, all supported by AI,” says Tianyi Zhang, general manager of risk management and cybersecurity at Singapore-based Ant International.
