A death certificate isn’t enough ‘proof’ for travel insurance to meet my claim

Providing a death certificate to prove why a trip had to be cut short was not enough for the claim to be met. Photograph: Rawpixel Ltd/Alamy

This summer I set off on what I had hoped would be the holiday of a lifetime to Greenland. Sadly, just two days into the trip, my mother died.

I cut short the holiday and went on to make a claim on my Big Cat Travel Insurance ­policy for £6,000 and supplied the death certificate, as well as the other evidence it asked for.