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The Guardian - UK

Business

Anna Tims

A cry for help! Energy providers play the villain in dramas to chill the blood

British Gas Ovo SR HH JD SH

Stock photograph of a young woman screaming in close-up — One customer agreed a £47 monthly payment for their energy. British Gas took £908 for the first month. Photograph: PeopleImages/Getty Images

Now and then, I electrify my audience with a suspense drama. These are not for the faint-hearted. Ghosts and gaslighting are often involved. The dramatis personae never varies: energy firms reliably play the role of the predator; sundry unwilling householders are cast as the terrified victims.

Act I

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