Michael Crowley runs his air conditioner nonstop on hot summer days to keep his cat, Arya, comfortable. But when the Richmond, Virginia, chef got home after work on 7 August 2022, it “felt like 100 degrees”. His power was out. He phoned his leasing office and was told his electricity bill was unpaid.
Crowley protested, saying his utilities had long been covered by his rent check. But then he learned his building’s new property manager required tenants to pay for power separately – something Crowley said was unclear. No one told him about the delinquent bill, he said.
