Emergency call center workers say their centers are understaffed, struggling to fill vacancies and plagued by worker burnout, according to a national survey released Tuesday.
The survey conducted by the National Emergency Number Association in conjunction with Carbyne, a cloud technology company focused on emergency services, polled about 850 workers from 911 call centers across the country. It found that many were experiencing burnout, handling more frequent call surges and felt undertrained. The findings show the widespread nature of staffing problems that have been laid bare in some communities in recent years.
