8 Things Cashiers May Ask For That You Can Often Decline — And the One Refusal That Can Cost You a Discount

Not every question asked at the register is necessary to complete an ordinary purchase. Shoppers can ask whether information such as a phone number or email address is required before providing it, while discounts tied to programs such as military or senior benefits may legitimately require eligibility verification. ALPA PROD/Shutterstock

You’ve probably experienced it: the cashier scans your last item, and suddenly checkout becomes an interview. What’s your phone number, email address, ZIP code, and would you like to join the rewards program? In many ordinary retail transactions, you can decline requests for information that aren’t actually necessary to complete your purchase, although laws and store policies vary and some transactions legitimately require additional information. The Federal Trade Commission reminds consumers that retailers can collect substantial amounts of personal information, including names, addresses, phone numbers, email addresses, and purchasing information, so knowing what you’re sharing matters. Here are eight common cashier information requests worth thinking about, and one situation where refusing really can mean giving up a discount.

1. Your Phone Number