Building up a positive reputation is very difficult, but blunder after blunder can damage it. In a similar vein, it takes a lot of focused effort to turn people into loyal, returning customers… but losing them is possible if you’ve got the wrong strategy. And no business is completely immune to shocks to their profits if they consistently let their customers down.
Today, we’re looking at some of the biggest offenders in the business world, as shared by frustrated internet users in a viral thread on AskReddit. Scroll down to get a better understanding of how some brands, stores, restaurants, and companies earned their ‘never again’ moniker for these disappointed people.
Bored Panda wanted to learn about brand loyalty, including at what point businesses should get worried and start adjusting their strategies, as well as what issues they should prioritize. So, we got in touch with marketing psychology expert Matt Johnson, PhD, the host of the Human Nature and Psychology of Marketing blogs. He was kind enough to shed some light on our questions.
