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TechRadar

Craig Hale

70% of people are sick of talking to AI – where did all the humans go?

Okta United States

Man using voip headset talking to customer.

For every one person who prefers interacting with AI, 4.4 prefer speaking with humans
Baby-boomers are seriously anti-AI when it comes to customer service
Report highlights the value of human connection

According to new research from Okta, 70% of consumers prefer interacting with humans, with only 16% opting for AI agents over humans.

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