The era of 24/7 retail seems to be coming to a quiet end. In the years following the pandemic, many of the nation’s largest chains have permanently reduced their operating hours. They often make this change without a major press release or announcement. This “silent shrinkage” is a strategic business decision. It helps companies combat rising labor costs and a persistent shortage of workers. For consumers, however, it means less flexibility and the end of late-night shopping trips.
