Millions of households across Scotland and the rest of the UK are being warned to prepare for an increase of at least 51 per cent on their fuel bills from April once Ofgem reviews the current energy price cap next month.
The energy price cap, which acts as a backstop to limit the amount that households have to pay for default tariffs, now sits at £1,277, however, Cornwall Insights, an energy sector specialist, warns bills could rise to an eye-watering £1,865 a year, putting even further pressure on household finances.
Since September, some 26 smaller energy firms have collapsed and Bulb has been put into special administration, in order for it to continue supplying its 1.7 million customers as normal.
And while the advice from Money Saving Expert, Martin Lewis, is to “do nothing” when it comes to switching, if at some point that is your only option, Citizens Advice have compared 21 UK suppliers across five different categories and ranked how good their customer service is.
Energy suppliers ranked by customer service rating
Using data from energy suppliers in December 2021, criteria the charity looked at included:
- Fewer complaints
- Easier to contact
- Clearer bills
- Easier to switch
- Customer guarantee
Best energy firms for customer service
Each category was marked out of five points and the clear winners were M&S Energy and Octopus, topping the table with an overall score of 3.95 each.
EDF bagged the third spot with a score of 3.85.
At the other end of the scale, the bottom three for performance were E.ON Energy, Ovo Energy and Ecotricity.
Here is the full list of energy suppliers and their score out of five, you can view the complete table and individual category scores on the Citizens Advice website here.
- M&S Energy - 3.95
- Octopus - 3.95
- EDF - 3.85
- Co-Operative Energy - 3.75
- Outfox The Market - 3.75
- E (gas and electricity) - 3.56
- Affect Energy - 3.45
- So Energy - 3.45
- Utility Warehouse - 3.15
- Shell Energy - 3.15
- Bulb - 3.15
- Good Energy - 2.95
- ESB Energy - 2.95
- Scottish Power - 2.9
- SSE - 2.75
- Utilita - 2.7
- British Gas / Scottish Gas - 2.65
- Boost Power - 2.56
- E.ON Energy - 2.4
- Ovo Energy - 2.35
- Ecotricity - 2.1
If your energy supplier is not listed
If the supplier you want to check doesn't have an overall customer service rating they might not have given Citizens Advice a full set of data.
You can find your supplier on the full list on the Citizens Advice website here.
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