200 more jobs are being created by a Hull contact centre specialist after it widened its work with British Gas.
City centre-based ResQ has expanded its partnership with the energy giant, having been an outsourced operator with the company since 2011. It was already on a huge growth trajectory, with revenues soaring.
The roles will emerge over the next 12 months, with many set to play a key part in helping the British public deal with huge changes to bills. Energy prices have just been capped by the government, but families are still facing much higher bills after the wholesale price soared in relation to the Russian invasion of Ukraine.
Read more: Tech-driven sporting and social venue to open in Hull's Old Town
Steven Coulthard, head of customer contact at British Gas, said: “We are delighted with this new partnership which comes at a time when it’s never been more important to support our customers through the cost-of-living crisis. We see ResQ as a good partner who can help us talk to our customers and we look forward to working closely with them.’’
Last summer saw ResQ, an employer of almost 2,000, move into expansive office space at Hammonds of Hull, adding to an existing site in the city as well as a contact centre in Durham. The move to the prominent Ferensway location was part-prompted by a similar contract expansion with Vodafone for the 17-year-old firm.
Gill Marchbank,co-founder and chief executive of ResQ, said: “Being able to grow our partnership with British Gas is fantastic news and it's all thanks to the drive and commitment of our team. It reinforces our absolute belief that we are a top performing partner for sales and customer service and will deliver results better than anyone else in the market.
“This expansion means new jobs for people within the local community. We are keen for anyone who is passionate about people and delivering a great customer experience to get in touch .”
The company provides support with inbound and outbound activity for British Gas. It has been described as a “unique partnership has gone from strength to strength”, with Ms Marchbank telling how the company consistently demonstrated its ability to deliver high-value results for the energy giant, while providing critical support during the current energy market crisis.
ResQ, named as an outstanding work place in the annual Best Companies survey and a double award winner at this year’s UK National Contact Centre Awards, will continue supporting British Gas across both customer acquisition and customer service for residential and business-to-business SME customers, with responsibilities including debt support.
Read next:
Graduates welcomed to Arco on inaugural programme for Hull safety giant
Holiday home demand and high oil prices see Rix revenues rise 42 per cent
Judging panel selected for Hull Live Business Awards - now get your entry in front of them!
Expanding Hull call centre to serve Transport for London contracts
All your Humber business news in one place - bookmark it now
