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Tribune News Service
Tribune News Service
National
Clifford Ward

‘16 minutes of hell’; Volkswagen says ‘serious breach’ led to delay in giving authorities GPS location of stolen car carrying toddler

CHICAGO — Volkswagen acknowledged Friday that a representative of its roadside assistance program made a “serious breach” after declining to provide police with the GPS location of a car carrying an abducted toddler.

Lake County sheriff’s detectives trying to locate the car Thursday after the child’s mother had been carjacked, and then run over with her own vehicle, were told by Volkswagen’s Car-Net service that the company would not provide the car’s location until Car-Net was paid a $150 fee to reactivate the service, sheriff’s office Deputy Chief Chris Covelli said.

The child was located unhurt a short time later, Covelli said. But the delay with Car-Net cost police critical time in their investigation of the ongoing abduction, he said.

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