Gas and electricity firms E.On Next, Good Energy and Octopus Energy have paid £8 million over compensation failures for delays in producing final bills when customers switch, regulator Ofgem has announced.
The energy watchdog said more than 100,000 households were affected after the three suppliers either missed or delayed compensation payouts that were due when they did not provide a final bill within six weeks, as required when a customer switches to another provider.
Under rules brought in three years ago, customers are entitled to a £30 payment each if a final bill is not produced in six weeks, with a further £30 due if the compensation is not provided within another 10 working days.
