A simple request for service ended up costing Crystal Wilsey her job at a Cinnabon branch in Wisconsin after her aggressive and bigoted tirade against a Somali couple. The duo approached her for extra caramel on their pecan cinnamon roll, but what followed was definitely poor customer service with hostile and racist abuse.
The interaction was recorded on camera, and Wilsey can be seen shouting vile racial epithets at the customers. Her extreme rudeness and lack of professionalism were apparent in the viral video, which even the Cinnabon franchise owner found appalling, leading to her termination.
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