Fashion giant Zara has announced it has started to charge for returns, in a bid to cut down on the cost of shoppers who over-order with no intention of keeping all of the goods.
The retailer - which has a shop in the Metrocentre, is now charging customers £1.95 for returns to third-party drop-off points, although clothes can still be returned to Zara stores for free. The £1.95 charge will be deducted from the refund amount before it is sent back to the customer's payment method.
A Zara spokesperson said: "Customers can return online purchases at any Zara store in the UK free of charge, which is what most customers do. The £1.95 fee only applies to the return of products at third party drop off points."
