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Fortune
Fortune
Jeremy Kahn

Your AI agent's headline-grabbing capabilities may mask a serious reliability issue

Woman holding a yellow umbrella that has become inverted in the wind. (Credit: Photo illustration by Getty Images)

Hello and welcome to Eye on AI. In this edition…AI’s reliability problem…Trump sends an AI legislation blueprint to Congress…OpenAI consolidates products into a super app and hires up…AI agents that can improve how they improve…and does your AI model experience emotional distress?

Like many of you, I’ve started playing around with AI agents. I often use them for research, where they work pretty well and save me substantial amounts of time. But so-called “deep research” agents have been available for over a year now, which makes them a relatively mature product in the AI world. I’ve also started trying the new crop of computer-using agents for other tasks. And here, my experience so far is that these agents are highly inconsistent.

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