Flying during the holidays is stressful enough. Now add a ticking clock, a forgotten jacket, and a rule you didn’t know, and suddenly, it’s an entirely different ballgame. A teenage traveler says her 6 a.m. Delta flight from a tiny Florida airport spiraled into chaos after she missed the bag check cutoff.
Apparently, being two minutes late means her suitcase—and eventually she—wouldn’t be flying as planned. What followed, she says, was a masterclass in cold customer service, confusing airline rules, and the kind of airport chaos that leaves people crying before sunrise.
