Grinding Gear Games says it's sorry for the slow response times to Path of Exile 2 customer support requests, but it's dealing with an absolute avalanche of them—roughly 545,000 email requests since the game launched in November, far more than it was prepared to deal with.
"In the lead up to the launch of Path of Exile 2’s early access we began to ramp up our customer support team," Grinding Gear wrote in a Steam update. "It quickly became evident that our efforts were not nearly enough and we have since doubled the size of the team, and we are still hiring more.
