The IRS will use part of its new $80 billion influx of cash to fully staff in-person help centers, increase phone and online services and assemble a team of experts to guide the agency’s customer service efforts, Treasury Secretary Janet L. Yellen announced Thursday.
Speaking at the IRS’ New Carrollton facility in Lanham, Md., Yellen emphasized that Democrats’ budget infusion for the tax-collecting agency will allow it to modernize, moving away from aging computer systems, over-reliance on paper filings and traditional mail, and other outdated practices.
Democrats’ climate, tax and health care law containing nearly $80 billion for the IRS “provides the funding to transform the IRS into a 21st-century agency,” Yellen said. “While all the improvements won’t be done overnight, taxpayers can expect to feel real differences during the next filing season.”
