A couple came home to find an energy company had entered their house, changed their locks and installed a pre-paid meter - despite the fact they have never been customers. Rachael Holgate and her partner, who own their own home, were locked out for four hours and are now "stuck" with a pre-paid meter with no account and no idea how to use it.
SSE Energy, the company behind the mistake, has apologised. Rachael, 24, and her partner had always been customers of Shell and had not defaulted on a single energy bill.
They began to receive letters from SSE Energy through the post, addressed to another man, but returned them to sender, believing the company had got the wrong address, reports HullLive.
