For many people in the UK, there's one thing we do in times of crisis - and that's pop the kettle on.
Whether you're coaching your best friend through a break-up, pulling an all-nighter to get your work done, or just feeling under the weather, there's seemingly nothing that a good brew can't fix.
So when Bateman Solms tested positive for Covid while studying at St Andrews University in Scotland and was forced to stay in her bedroom and not use the communal facilities in her university halls of residence, the first response from staff at the halls was to deliver her a kettle and some teabags so she could make her own tea.
Makes sense, right?
But the move completely baffled TikTok user Bateman, who is originally from the US, as she was left in stitches by the "very British" response to her crisis - which she only assumed was "standard procedure", the Daily Star reports.
Get the news you want straight to your inbox. Sign up for a Mirror newsletter here.
In a video posted on her account, @shark_bateman, she said: "Hi I'm an American who goes to university in the UK and I currently have Covid.
"I live in halls at my university so my hall is kind of in charge of bringing me like food and supplies while I'm quarantining so that I don't have to use any of the shared facilities.
"I emailed them today that my test results were positive and the very first thing that happened - you have to imagine, that this is like the standard procedure - the first thing they do is bring a kettle and tea to my room so that I can make myself tea without using the shared kitchen.
"They were like, she has Covid – first order of business – this girl needs to be able to make herself tea. I love that."
Bateman's video has more than 1.1 million views, and many commenters insisted the kind gesture of giving the woman a kettle and teabags wasn't strange at all and was actually good "crisis management".
One person said: "Every crisis I have ever been a part of, step one is ‘right, shall I put the kettle on.'"
And another wrote: "Cup of tea makes everything better, hope you feel better soon."
While a third commented: "As a Brit - I am proud of that. Any crisis can be solved with a brew. Get better soon!"
Someone else also posted: "Well, having a cuppa is critical care here."
Have you got a story to share? We want to hear all about it. Email us at yourmirror@mirror.co.uk
