A woman has accused Bristol Hippodrome of having a 'disgusting' lack of customer service after her refund request was refused. She was due to attend The Lion King, which is midway through a nine-week residency in Bristol, but was forced to cancel due to her mother's ill health.
Helen J. Abel, originally from Cardiff, has lived in Nova Scotia, Canada, for the past 20 years. She booked to visit her mother who still lives in Wales in May for the first time since 2018 and had bought tickets to see The Lion King on May 28.
"Mum took me there as a teenager for my first live show and it was fabulous. I wanted to share that experience again with an ageing parent," Ms Abel told BristolLive.
