A former hairdresser who moved to Wales in order to set up her dream retirement retreat has said she now needs to demolish her ‘second home’ after a neighbour complained.
Hazel Cullen, 60, moved to a farm in Builth Wells, Powys, east Wales, with husband Richard and teenage daughter Megan four years ago as part of a mission to build her ‘dream’ cabin lodge.
She transformed an originally tired-looking cabin in the farm’s two-acre garden into a luxury getaway lovingly named Woodpecker Lodge which housed holiday makers throughout the year.
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But Hazel claims she has now been left with no choice but to demolish the lodge after a neighbour's complaint triggered a three-year planning issue, Wales Online reports.
She says a second homes tax has also 'put the kibosh on it' and now wishes she had never undertaken the transformation project on the Matt's Farm cabin in the first place.
Helen explained that a neighbour’s complaint over lights in the lodge alerted Powys County Council. “A valuation officer turned up in March 2020 and we initially were told everything would be okay,” former hairdresser Hazel said. “But then we were given a council tax bill and were told it was because the cabin was a second home.
“It isn’t a second home. If I wanted to go on holiday to my second home why would I want to do it in my back garden? We told them it wasn’t a second home, it’s a cabin, but they weren’t having any of it. The council tax on it is going up and up and next year it’s going to be ridiculous. I’ll be losing money on it.”
Hazel has spent three years arguing that she should not be paying second home council tax on the cabin. She says the cabin is simply an extension to her home and is even attached to their water and electricity. No-one ever paid council tax on it before she moved to Matt's Farm, she said.
Since 2017 local authorities in Wales have been able to charge a premium of up to 100% of the standard rate of council tax on second homes. Under new criteria, councils now have the choice to increase council tax premiums to 300%.
By the end of the financial year Hazel believes she will pay up to a 300% premium on her cabin, totalling more than £9,000 annually – more than three times the bills in her 11-room country home.
Hazel, originally from Yorkshire, said: "When we moved here we decided to do it because you could get more for your money here than in Crickhowell. It was all overgrown with trees hiding the cabin – we couldn't even see it.
"As soon as I saw it I fell in love with it and knew exactly what I wanted to do. We cleared the garden and cleaned out the cabin and got it all ready before we got locked down and then had this guy at the gate from the Valuation Office Agency saying: 'It's been reported that there has been a light on in the cabin and it's being lived in.' I saw on his laptop that he had all of the information about us from Booking.com and I let him take pictures."
Hazel said that the cabin, which is no bigger than a standard garage, couldn't be considered a second home because there aren't enough facilities in there. The cabin has a bathroom, a bedroom, and a lounge packed into a cosy space which adds to its appeal.
"I assured them those staying in the cabin can't prepare food in there and there is no kitchen," she said. "Those staying in there come to the conservatory and I do them breakfast.
"The man from the Valuation Office was very nice and said there would be no problems. But the next thing I got a council tax bill from Powys council. I haven't got a problem with the council tax because it's band A and that's fine. But what I've got an issue with is that they call it a second home.
"We told the council it's a bedroom extension and it's linked to our water and electricity but they've decided to class it as a second home and have even given it its own address. The premiums are ridiculous. This year they've put the premium on it to 75% which takes the price up to £2,163. Next year it's going to be up to 300% which will be £9,000.
"It's busy but it's only open for half of the year and it doesn't merit keeping it open while paying that amount of tax. They've said they won't remove the council tax on it unless it becomes derelict so basically I now have to demolish it.
"We love Wales, we love providing tourism in Wales, but this has all made us think: 'Do we want to live over the border instead?' My husband has always lived in Wales and he has said it's got so bad with all of the charges that he would now consider moving to England to do it instead.
"Here I could turn every room in this house into bed and breakfast accommodation and they wouldn't charge us a penny extra but I can't have the cabin outside, which was already there when we got here, without being charged this premium. This was my retirement dream but this whole thing has put the kibosh on it.
"It would be such a shame [to have to demolish it] because we love it here and we love the area. So many small local businesses are having difficulties and we always recommend local places to go and see."
This year Hazel said the cabin is booked most weekends and has been particularly popular for the Epynt Rally, the Royal Welsh Show, and wool festival Wonderwool Wales. “Even though we're so popular I know next year with that 300% premium I'll be doing it for nothing,” she explained. “We'll struggle this year, let alone next."
A spokesman for Powys County Council, which currently charges a 75% premium., said owners would need to contact the Valuation Office Agency (VOA) directly if they wish to challenge the classification of their property.
A Welsh Government spokeswoman said 'it is for each local authority to decide whether to apply council tax premiums to the second homes and long-term empty properties in their area'. The spokeswoman confirmed that 'holiday lets captured by one of the exceptions should not be charged a premium'.
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