A woman was 'scared' and pleaded for help after her delivery driver tracked her down on social media and snooped through her pictures.
Molly, a 28-year-old beautician, claimed that a Morrisons worker creepily found her Facebook account just hours after he had been at her door, in Northfield, Birmingham. She claimed that the worker contacted her before also 'liking' a string of her pictures until she blocked him.
Molly said that she ordered a food shop online and when the driver dropped it off he was "pleasant, absolutely fine and said thanks for shopping with us." They had a very "small conversation" before he went of on his way, only to horrify the woman by sending her a personal message on Facebook around six hours later.
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She told Birmingham Live : "He delivered the shopping to me and then later looked up my name on social media and tried to message me. He just said 'Hi' then started liking photographs of me on my Facebook page, which to me insinuates something else.
"It's obviously a massive data breach. I live on my own, I'm a young lady. It is really scary."
Molly contacted both Morrisons and Ocado about the 'scary' personal approach but claims they did not initially take her concerns seriously. She said: "I called Morrisons but they seemed disinterested and said 'Maybe somebody will call you back about this'."
The beautician added: "I just felt that Morrisons didn't take it seriously at all. For him to take my name from my order and look me up on social media and contact me and like photographs of me... it's just unreal.
"But it's really scary that Morrisons didn't take it as seriously as I thought they should after I sent them copies of the messages. Morrisons did not even apologise that this happened to me.
"I said, 'You haven't even apologised' and they said, 'Yeah well it isn't really a customer service problem'. I said that it IS a customer service problem.
"It's obviously a massive data breach but Morrisons said it was a problem for the depot they use which they said was also used by Ocado." Speaking of how Ocado dealt with the matter, Molly said: "Ocado were really good but said that because the order was through Morrisons, there was not much they could do.
"The company said they would get in touch with the depot and let them know what had happened. But Morrisons, frankly, couldn't give a crap."
A Morrisons spokesperson told the Liverpool ECHO: "We take complaints such as these very seriously and we are working closely with our partner Ocado to conduct a formal investigation into the matter."
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