A woman has hit out at her energy provider after she was sent an ‘insulting’ reward of one cent in the form a cheque.
The customer of UK energy provider, E.ON says sending a customer a 1c cheque is a ‘joke’ after seven years of her custom.
Sharon Patrick, 47, explained that she was given the cash sum by E.ON as a 'reward' for being a prepayment customer.
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However, she says she feels insulted by the miniscule amount - particularly as millions of households deal with a global energy crisis.
Since telling her story, the company has issued an apology and said the cheque should not have been sent out in the first place, and that it was a simple error with their systems.
Sharon, a chef from Rochester, Kent, said: "When I opened the cheque and saw how much it was for, I thought it was laughable and insulting at the same time. With energy bills going through the roof at the minute, sending someone a one pence cheque is a joke."
Mum-of-one Sharon says she has been a customer of E.ON for seven years, and buys both her electricity and her gas from the energy provider. And, when she saw a letter from the company last week (25/08) explaining she was the beneficiary of a cash cheque, she was excited to see how much she'd been gifted.
But her excitement quickly turned to disappointment when she realised the amount was so small. She said: "I haven't contacted them yet, but I may do soon to see why they've bothered to send it.
"The funny thing is it probably cost 80p to send in the post, so really what was the point? I'd love to know if anyone else has been sent a similar cheque from them because it just seems crazy to me."
A spokesperson for E.ON said: “We’re sorry, this was a simple error on our systems and the cheque should have been stopped from going out in the first place.”
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